.jpg)
The offered starting salary is from €1,200, depending on the candidate’s experience, plus monthly bonuses of up to 20%, a monthly attendance bonus of €50 (€50 × 12 months = €600), and an additional annual attendance bonus of €500. In addition, extra bonuses are paid twice a year.
Job description, responsibilities and duties
We are looking for a customer-oriented professional who enjoys communication, organization, and keeping things under control. If you like working with people, handling orders from start to finish, and ensuring everything runs smoothly behind the scenes, this role is a great opportunity for you.
What will you be responsible for?
• Providing high-quality customer service to ensure long-term customer satisfaction
• Coordinating and processing customer orders accurately and on time in the information system
• Issuing invoices, proforma invoices, and credit notes
• Setting prices and checking their accuracy
• Handling customer complaints and actively working to improve customer experience
• Identifying, resolving, communicating, and preventing issues in a timely manner
• Organizing deliveries in cooperation with warehouse and transport departments
• Preparing reports related to customer orders and invoicing
• Keeping records and archiving confirmed customer orders, invoices, and customs documents (JCD, CMR)
• Managing and archiving delivery-related documentation and correspondence with business partners
Employee benefits
• Work in a stable and successful company with opportunities for career growth and development
• Flexible working hours allowing you to adapt your schedule to your needs, or a fixed working time from 9:00 a.m. to 2:00 p.m.
• Hot lunch available from as little as €1.25
• Support for employee development through training and education
• A benefits package worth €300
• Contribution to pension savings
• Several times a year, employees receive gifts in the form of our sweet products
• A pleasant working environment with a friendly and supportive team
Selection process information
If you are interested in this job opportunity, please submit your application and CV directly via the Profesia portal.
The selection process will take place in at least two stages.
Only candidates who meet the required criteria will be invited to participate in the selection process.
Responses will be sent after the completion of the selection process only to candidates who participated in it. Other CVs will be stored in our HR database with the candidate’s consent.
Thank you for your understanding.
Personal data protection (GDPR)
In connection with the selection process organized by I.D.C. Holding, a.s., Bajkalská 19B, 821 01 Bratislava, Company ID: 35706686 (hereinafter referred to as the “Data Controller”), you are providing personal data contained in your CV, cover letter, and questionnaire for the purposes of this selection process.
In accordance with Article 13 of the General Data Protection Regulation (GDPR), we provide the following information:
a) Personal data is processed by I.D.C. Holding, a.s., Bajkalská 19B, 821 01 Bratislava, Company ID: 35706686, email: idc@idc.sk, as the data controller.
b) Processing of personal data is necessary to take steps at the request of the data subject prior to entering into a contract, pursuant to Article 6(1)(b) of GDPR.
c) Personal data may be disclosed to recipients such as the Labour Inspectorate, law enforcement authorities, and other persons authorized by law.
d) Personal data collected for the selection process will be stored during the process and for 12 months after its completion; thereafter, the data will be destroyed or, in the case of employment, used for employment-related purposes.
e) The data subject has the right to access their personal data, request rectification or erasure, restrict processing, object to processing, request data portability, and lodge a complaint with a supervisory authority.
f) Providing personal data is necessary for participation in the selection process; failure to do so will prevent participation.
g) Personal data will not be subject to automated decision-making, including profiling, under Article 22 of GDPR.
For questions regarding personal data protection, please contact: zodpovednaosoba@idc.sk
Requirements for the employee
Education level:
Secondary education with a school-leaving examination
Field of education:
General Economics
Language skills:
• Polish – Upper-intermediate (B2) or
• English – Upper-intermediate (B2)
Other skills:
• Microsoft Word – Intermediate
• Microsoft Excel – Advanced
Driving licence: Category B
Experience in the position/field: Customer service
Years of experience: 2 years
Personal qualities and skills
We are looking for someone who enjoys working with people, stays calm even in busy situations, and knows how to turn a request into a satisfied customer.
• Secondary education provides a solid foundation for handling administrative and customer-related tasks
• English at B2 level enables smooth communication with international customers and partners
• Polish language skills are a strong advantage
• User-level MS Office skills for efficient work with orders, documents, and reports
• Previous customer service experience is an advantage, but we are happy to support motivated candidates
Your strengths that matter to us:
• Strong communication skills with a friendly and professional approach
• Organizational skills and the ability to manage multiple tasks
• Customer-oriented mindset and sense of responsibility
• Willingness to learn, improve, and contribute to positive customer experience
Contact:
Contact person: Nikol Lanczová
E-mail: lanczova@idc.sk
Phone: +421 918 854 595